Junior Customer Support Engineer (L2)

ELEKS Customer Support Office is looking for a Junior Customer Support Engineer (L2) in Argentina.

The Shared Support team is a specialized, advanced group that provides high-quality services to various small and midsize organizations worldwide. Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.

• 2+ years of relevant experience
• Good understanding of computing concepts, hardware, and terminology
• Linux operating system administration
• Experience with cloud and virtualization (AWS or Azure)
• Previous monitoring and tools configuration experience (DataDog/New Relic/Azure monitoring/AWS cloud watch)
• Basic Network fault finding and diagnostics
• Basic Database administration
• Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

• Gather all required information to start the issue investigation
• Investigate and reproduce customer issues
• Promptly resolve service requests, events, and incidents to the satisfaction of all
• Monitor various IT systems and adapt the monitoring thresholds
• Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
• Take ownership to resolve or escalate customer requests under SLAs and incident management protocols
• Accountable for
• Performance in accordance with the current administrative, criminal, and civil legislation of Ukraine, the internal labor regulations of the Company, fire safety rules, and information security regulations