Lviv

Technical Support Coordinator

ELEKS is looking for Technical Support Coordinator in our Lviv Office or remote

Requirements

  • 1.5+ year of experience in user support
  • Strong knowledge of help desk software (Jira) and ERP (1C)
  • Basic knowledge of databases
  • The ability to explain problems and solutions clearly to non-technical users
  • Customer service orientation
  • Intermediate level of English

Responsibilities

  • Coordinate work of first level support for customers requests
  • Properly escalate unresolved queries to the next level of support
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Ensure proper recording, documentation and closure
  • Recommend procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,500+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Oleksandra Shpytok
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