Service/Customer Experience Designer

ELEKS Product Design Office is looking for a Service/Customer Experience Designer to join our team in USA.

REQUIREMENTS

• Proven experience working across a service design process, autonomously with minimal support
• Ability to create service design artifacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other artifacts
• ‘Client readiness’, with experience facilitating workshops, design sprints, ideation sessions, or similar
• Well-developed organizational skills and ability to manage competing priorities in a tight timeframe with a proactive mindset
• Strong stakeholder management skills, ability to explain design decisions, work collaboratively, and have responsibility for a service
• Certification and/or qualifications in Service Design
• Expertise in the gaming industry (game development, game design principles, game mechanics, gamification strategies, interactive storytelling, player engagement techniques, and related domains)

WILL BE A PLUS

• Experience in running practical trainings and facilitate leadership around Service Design
• Experience both with large corporate clients and medium size businesses
• Experience working with various tools such as Figma, Mural, Teams, PowerPoint
• Experience in Product Strategy and Product Roadmapping

RESPONSIBILITIES

• Maximize the value we deliver for our clients and optimize our internal services, right from the inception to real-life application of Service Design
• Work in a fast-paced, evolving environment and must be able to use an iterative method and flexible approach to enable rapid delivery where necessary
• Work with data and qualitative insight, through collaboration with frontline staff, managers, and customers, to design solutions and strategic propositions
• Identify opportunities for improvement, and cost optimisation for existing services, as well as collect data and facilitate research to validate their feasibility and market fit
• Actively promote the design perspective in discussions with teams and stakeholders
• Continuously improve our Service Design offering as part of the company’s service portfolio

What will you get with ELEKS

• 14 paid days off
• 5 paid sick leaves
• 2 paid floating holidays
• Paid federal US holidays
• Nonpaid leaves
• Flexible schedule
• Remote work
• Medical insurance (including dental and vision)
• Close cooperation with a customer
• Challenging tasks
• Competence development
• 401(k) plan

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.