Lviv

Trainee/Junior Customer Support Engineer

ELEKS Customer Support Office is looking for a Trainee/Junior Customer Support Engineer in Lviv.

About Project

Swiss company in commodity trading. We are helping out the customer with various applications that support their business (chain management, risk management solutions). The main service from Eleks side is support but there are also developing projects for the customer. There is a team of 5 support engineers. We need an addition to the team who can help out with entering referential business data into various systems instead of the business users. In total with development, there are 18 people in the team and ~10 stakeholders. The employee will be closely working with a few of them. There is an employee on our side who will teach and supports the new person.

Requirments

  • English – intermediate level or higher
  • Good communication skills
  • Troubleshooting skills – problem-solving, problem analysis
  • Ability to “get things done”
  • Time-management skills
  • Client orientation
  • Ability to work under pressure
  • Good Team player
  • Quick learner
  • Good written and verbal communication skills with an ability to be a good listener
  • Highly motivated, disciplined, with an ability to manage competing priorities
  • Ability to work in a team and as an individual

Skills and Experience

  • Basic understanding of the operating systems and different system components (like CPU, memory, HDD) and how these components interoperate.
  • Understanding basic concepts and terminology in specialized areas of IT such as:
  • Workstation, server, and network hardware
  • Basic understanding of network (IP protocol, routing, DNS, DHCP)
  • Cloud computing and virtualization
  • Databases and file storages
  • Software application development life cycle
  • Experience in installation of Windows 10 and any version of Linux
  • Experiments with any programming language, ability to create simple script program

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,600+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Mariia Sadovska
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