ELEKS Customer Support Office is looking for a Site Reliability Engineer/Customer Support (L3) in Poland, Ukraine.

ABOUT CLIENT

The Shared Support team is a specialized, advanced group that provides high-quality support services to various small and midsize organizations worldwide. Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.

REQUIREMENTS

4+ years of relevant experience
Strong knowledge of Azure
Hands-on experience with maintaining SQL databases
Experience with Kubernetes (deployment, scaling, maintenance)
Experience with Linux administration
Experience with monitoring tools (CloudWatch, Datadog)
Web server configuration skills (Nginx, Apache)
Experience with CI/CD
Strong network troubleshooting skills
Experience with Terraform or CloudFormation (as a plus)
CI/CD pipeline. Jenkins, GitLab CI, or similar tools (as a plus)
Upper-Intermediate English, both written and spoken

RESPONSIBILITIES

Manage complex tickets for timely resolution in accordance with SLA
Investigate and replicate customer-reported issues, collaborating with cross-functional teams for resolution
Proactively install, configure, and monitor IT systems, performing daily maintenance tasks
Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching, etc
Carry out task automation and continuous improvement, ensuring software system reliability
Detect, diagnose, and resolve incidents promptly, and conduct post-incident analysis for continuous improvement.
Implement and maintain robust monitoring and alerting systems, setting up alerts for proactive response. (APM, DB monitoring, and K8s)
Continually analyze system performance in EKS for efficiency, optimizing application code, database queries, and infrastructure settings
Use Infrastructure as Code (IaC) tools for defining and provisioning infrastructure, ensuring consistency and reproducibility.
Create and maintain the solution documentation, templates, runbooks, and DRPs
Be available for on-call shifts and ready to help restore the system if such a need arises (compensated with day off or overtime compensation for the dispatch)
Conduct knowledge sharing for junior staff

WHAT YOU WILL GET WITH ELEKS

Close cooperation with a customer
Challenging tasks
Competence development
Ability to influence project technologies
Team of professionals
Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.