Service / Customer Experience Designer

ELEKS Product Design Office is looking for a Service/Customer Experience Designer to join our team in USA.

REQUIREMENTS 

  • Proven experience working across a service design process, autonomously with minimal support
  • Ability to create service design artifacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other artifacts
  • ‘Client readiness’, with experience facilitating workshops, design sprints, ideation sessions, or similar
  • Well-developed organizational skills and ability to manage competing priorities in a tight timeframe with a proactive mindset
  • Strong stakeholder management skills, ability to explain design decisions, work collaboratively, and have responsibility for a service
  • Certification and/or qualifications in Service Design

WILL BE A PLUS

  • Expertise in the entertainment sector, encompassing innovation, engineering, virtual and augmented reality, immersive experiences, IoT, and related areas
  • Experience in running practical trainings and facilitate leadership around Service Design
  • Experience both with large corporate clients and medium size businesses
  • Experience working with various tools such as Figma, Mural, Teams, PowerPoint
  • Experience in Product Strategy and Product Roadmapping

RESPONSIBILITIES

  • Maximize the value we deliver for our clients and optimize our internal services, right from the inception to real-life application of Service Design
  • Work in a fast-paced, evolving environment and must be able to use an iterative method and flexible approach to enable rapid delivery where necessary
  • Work with data and qualitative insight, through collaboration with frontline staff, managers, and customers, to design solutions and strategic propositions
  • Identify opportunities for improvement, and cost optimisation for existing services, as well as collect data and facilitate research to validate their feasibility and market fit
  • Actively promote the design perspective in discussions with teams and stakeholders
  • Continuously improve our Service Design offering as part of the company’s service portfolio

What will you get with ELEKS

  • 14 paid days off
  • 5 paid sick leaves
  • 2 paid floating holidays
  • Paid federal US holidays
  • Nonpaid leaves
  • Flexible schedule
  • Remote work
  • Medical insurance (including dental and vision)
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • 401(k) plan

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Khrystyna Ivakhiv
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