Senior/Middle Customer Support Engineer L2

ELEKS Customer Support Office is looking for a Senior/Middle Customer Support Engineer L2.

ABOUT CLIENT

Our customer is a technology software and consulting company. Customer services are used by some of the largest insurance companies worldwide, which benefit from the market disruption ground-breaking capabilities it gives them. Customer headquarters is in the City of London, with offices in Paris, Brussels, and the USA. The project is a technology platform that helps non-life and life insurers across their modelling platforms, including capital, pricing, reserving, life cashflow modeling, economic evaluation, risk and data cleaning.

REQUIREMENTS

• 5+ years of relevant experience
• Experience with Azure
• Database administration – SQL
• Windows system administration
• Experience with Git
• Experience with network diagnostics
• Experience with support of already existing software systems
• Experience in communications with a customer or support work
• Upper-Intermediate English (written and spoken)

PERSONAL CHARACTERISTICS

• Attention to client
• Sense of responsibility
• Problem-solving skills
• Working in a team
• Attention to details
• Analytical mindset

RESPONSIBILITIES

• Dealing with registered and escalated complex tickets
• Gather all required information from a customer to start the issue investigation
• Investigate and reproduce customer issues.
• Work with other teams to diagnose/resolve platform issues and carry out maintenance
• Prepare different steps/solutions how to fix the issue
• Promptly resolve customer service issues to the highest satisfaction of all
• Proactively install, configure, and monitor various IT systems
• Document all resolutions through the support desk system, produce and maintain the documentation and templates on IT processes
• Conduct knowledge sharing for junior staff
• Provide assistance for co-workers when they need to resolve issues
• Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching, etc.
• Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

WOULD BE A PLUS

• Experience with one of Python, C# (reading/writing code)
• Azure certificates

What will you get with ELEKS

• Above average compensation
• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.