Ivano-Frankivsk

Senior/Middle Customer Support Engineer (L2)

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ELEKS Customer Support Office is looking for a Senior/Middle Customer Support Engineer (L2) in all our locations or remote.

ABOUT CLIENT

Global law firm driven to provide you with the competitive edge in an increasingly complex and interconnected marketplace.

REQUIREMENTS

  • 4+ years of experience as a Customer Support Engineer
  • Experience with Azure
  • Significant working experience with Windows based server infrastructures
  • Proficient in endpoint support in a Microsoft Windows managed environment
  • A general understanding of networking, and firewall technologies
  • Working experience with implementation life cycles, methodologies, tools and practices
  • A general understanding od frameworks such as ITIL
  • Understanding and experience of business continuity requirements and implementations.
  • Experience with administration and support of Microsoft Active Directory, Exchange, Teams.
  • Microsoft Systems Center (SCCM) and other related technologies
  • Experience with administration and support of Microsoft Azure IaaS and PaaS, and Office 365 SaaS services
  • Upper-intermediate level of English

RESPONSIBILITIES

  • Operational support of the Azure hosted infrastructure, which includes monitoring and response, patch management, and platform optimization
  • Monitoring and maintenance of the service monitoring infrastructure
  • Maintenance of asset inventories and other operational systems
  • Management of service tickets in response to system issues, changes, and new requests

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Mariia Sadovska
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