Senior/Middle Customer Support Engineer (L2)

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ELEKS Customer Support Office is looking for a Senior/Middle Customer Support Engineer (L2) in all our locations or remote.


Global law firm driven to provide you with the competitive edge in an increasingly complex and interconnected marketplace.


  • 4+ years of experience as a Customer Support Engineer
  • Experience with Azure
  • Significant working experience with Windows based server infrastructures
  • Proficient in endpoint support in a Microsoft Windows managed environment
  • A general understanding of networking, and firewall technologies
  • Working experience with implementation life cycles, methodologies, tools and practices
  • A general understanding od frameworks such as ITIL
  • Understanding and experience of business continuity requirements and implementations.
  • Experience with administration and support of Microsoft Active Directory, Exchange, Teams.
  • Microsoft Systems Center (SCCM) and other related technologies
  • Experience with administration and support of Microsoft Azure IaaS and PaaS, and Office 365 SaaS services
  • Upper-intermediate level of English


  • Operational support of the Azure hosted infrastructure, which includes monitoring and response, patch management, and platform optimization
  • Monitoring and maintenance of the service monitoring infrastructure
  • Maintenance of asset inventories and other operational systems
  • Management of service tickets in response to system issues, changes, and new requests

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance


ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Mariia Sadovska
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