Senior Experience Designer

ELEKS Product Design Office is looking for a Senior Experience Designer in USA.

REQUIREMENTS

• Over 5 years of expertise in UX, CX, service design, or a related discipline
• In-depth understanding of design thinking methodologies and human-centered design principles
• Proficient in Figma, Miro, Sketch, Mural, and various prototyping tools
• Hands-on experience with journey mapping, service blueprints, and interaction modeling
• Familiarity with customer experience metrics such as NPS, CSAT, and CES, and their practical applications
• Strong knowledge of accessibility standards, including WCAG, ADA, and EN 301 549
• Ability to work with design systems and component-based UI frameworks
• Basic grasp of HTML, CSS, and front-end development constraints
• Experience in Agile environments, collaborating effectively with cross-functional teams
• Exceptional communication and stakeholder management skills

RESPONSIBILITIES

• Conduct user research, interviews, and usability testing to uncover pain points and improvement opportunities
• Develop and refine customer journeys, service blueprints, and workflows to enhance user engagement
• Synthesize insights from multiple research sources—user studies, market research, usability analysis, and data analytics—into actionable recommendations
• Lead product design and discovery phases, facilitating research, workshops, and concept validation
• Define user flows, wireframes, and interactive prototypes based on research-driven best practices
• Utilize design systems to create high-fidelity UI mockups aligned with brand guidelines
• Validate design solutions through A/B testing, usability testing, and iterative feedback loops
• Ensure compliance with accessibility standards (WCAG and others) to promote inclusive design
• Partner with cross-functional teams to align experience design strategies with business goals
• Facilitate collaborative workshops with stakeholders to ideate, co-create, and refine customer experience solutions
• Champion human-centered design and advocate for a customer-first approach across the organization

WHAT YOU WILL GET WITH ELEKS

• 14 paid days off
• 8 paid sick leaves
• Paid federal US holidays
• Nonpaid leaves
• Remote work
• Medical insurance (including dental and vision)
• Close cooperation with a customer
• Challenging tasks
• Competence development
• 401(k) plan

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.