Senior System Analyst

Buenos Aires

ELEKS is looking for a Senior System Analyst in Buenos Aires.

ABOUT CLIENT

Our client is a leading US health insurance company with over 25 million members. The customer is dedicated to expanding access to high-quality, cost-effective health care and equipping their members with information and tools so they can make the best health care decisions for themselves and their families. We are helping to achieve our customer’s goals via developing and supporting the IT tools.

REQUIREMENTS

5 years of experience as a System Analyst or similar role in a complex IT environment
Proven experience with waterfall and XP (Extreme Programming) methodologies
Experience in developing technical specifications and detailed system designs
Hands-on experience with integration of SaaS and COTS packages into existing systems
Strong experience in incident and issue resolution, particularly with unstable applications and systems
Experience in creating operating procedures and user manuals for smooth operational transitions
Proficiency in system analysis and design using tools like UML, ER diagrams, and process flow diagrams
Strong knowledge of integration techniques and system compatibility assessments
Experience with enterprise applications and middleware solutions
Understanding of system infrastructure, including networks, servers, and storage solutions
Hands-on experience with SQL and data integration
Familiarity with cloud-based services and SaaS platforms
Proficiency with issue tracking and problem resolution tools (JIRA, ServiceNow)
Experience in developing documentation, including technical manuals and knowledge databases
Strong written and verbal communication skills to create user manuals and documentation
Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

Develop detailed technical specifications and designs for waterfall/XP projects/system enhancements
Provide application domain knowledge to the ADM team
Manage unstable applications/systems by helping to resolve incidents and issues
Support infrastructure first build with Solution Architects and Infrastructure Engineers
Review, guide, troubleshoot and resolve contentious issues escalated during implementation
Evaluate integration of SaaS/COTS packages to current environment
Develop operating procedures and user manuals for transition into routine operations
Enable building of knowledge databases for technology, solutions, and domain areas
Work with architecture, application services, infrastructure, release management and other relevant stakeholders to enable a smooth deployment
Continuously work on capturing and transferring tacit knowledge to vendors and knowledge management systems

WHAT YOU WILL GET WITH ELEKS

Close cooperation with a customer
Challenging tasks
Competence development
Ability to influence project technologies
Team of professionals
Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.