ELEKS Customer Support Office is looking for a Middle Customer Support Engineer (L2) in Lviv, Ternopil, Ivano-Frankivsk, Kyiv.

ABOUT CLIENT
The Shared Support team is a specialized, advanced group that provides high-quality support services to various small and midsize organizations worldwide. Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.

REQUIREMENTS

3+ years of relevant experience
Strong AWS knowledge
Familiar with Azure
Linux and Database administration (PostgreSQL, MySQL)
Monitoring tools (CloudWatch, Datadog)
Web-server configurations (Nginx, Apache)
CI/CD (AWS CodePipeline, Jenkins)
Network troubleshooting skills
Terraform, CloudFormation (will be a plus)
Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

Dealing with registered and escalated tickets
Gather all required information from a customer to start an issue investigation
Investigate and reproduce customer issues
Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
Prepare steps/solutions on how to fix the issue
Promptly resolve customer service issues to the satisfaction of all
Proactively monitor various IT systems
Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching, etc
Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

What will you get with ELEKS

Close cooperation with a customer
Challenging tasks
Competence development
Team of professionals
Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.