Middle Customer Support Engineer (L2)

ELEKS Customer Support Office is looking for a Middle Customer Support Engineer (L2) in Argentina.

ABOUT CLIENT
The Shared Support team is a specialized, advanced group that provides high-quality support services to various small and midsize organizations worldwide. Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.

REQUIREMENTS

  • 3+ years of relevant experience
  • Strong Azure knowledge
  • Familiar with AWS
  • Linux and Database administration (PostgreSQL, MySQL)
  • Monitoring tools (CloudWatch, Datadog)
  • Web-server configurations (Nginx, Apache)
  • CI/CD (AWS CodePipeline, Jenkins)
  • Network troubleshooting skills
  • Terraform, CloudFormation (will be a plus)
  • Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

  • Dealing with registered and escalated tickets
  • Gather all required information from a customer to start an issue investigation
  • Investigate and reproduce customer issues
  • Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
  • Prepare steps/solutions on how to fix the issue
  • Promptly resolve customer service issues to the satisfaction of all
  • Proactively monitor various IT systems
  • Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
  • Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching, etc
  • Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

What will you get with ELEKS

  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Mariia Sadovska
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