Senior/Middle Customer Support Engineer L2

ELEKS  Customer Support Office is looking for a Senior/Middle Customer Support Engineer L2 in Poland, Estonia, Croatia, Ukraine.

ABOUT CLIENT

Our customer is a technology software and consulting company. Customer services are used by some of the largest insurance companies worldwide, which benefit from the market disruption ground-breaking capabilities it gives them. Customer headquarters is in the City of London, with offices in Paris, Brussels, and the USA. The project is a technology platform that helps non-life and life insurers across their modelling platforms, including capital, pricing, reserving, life cashflow modeling, economic evaluation, risk and data cleaning.

REQUIREMENTS

• 4+ years of experience in Integration
• Development experience in a CI/CD workflow
• Experience with Git
• Experience with one of: Python, C# (reading/writing code)
• Knowledge of SQL
• Experience with Azure (or other clouds)
• Experience with support of already existing software systems
• Experience in communications with customer or support work
• Upper-Intermediate English (written and spoken)

PERSONAL CHARACTERISTICS

• Attention to client
• Sense of responsibility
• Problem-solving skills
• Working in a team
• Attention to details
• Analytical mindset

RESPONSIBILITIES

• Data integration: apply learned practices in integration involving separate data sources, both third-party and proprietary, to create an integration ruleset and achieve the end goal according to a specification
• Provide analysis of client needs and implementation recommendations
• Create business requirements to design new business processes and integrations to deliver the solution
• Based on their experience, make a risk assessment for various integration options for the limited range of situations
• Approve technical requirements for integration with stakeholders. Analyze variants of integration requirements implementation; evaluate their time consumption and workload and choose the best option
• Conduct data management and data mapping workshops related to the proposed solution
• Ensure that changes to the integrations do not conflict with the technical and business requirements of the client’s existing data flow, systems, and environments
• Implement manual and automated integration and end-to-end functional testing
• Conduct a demo of a draft and final solution to a customer. Ensure acceptance of the work by the customer
• Conduct knowledge sharing for junior staff
• Create and update documentation and instructions on implemented integrations

Переваги співпраці з ELEKS

• Вища за середню винагорода
• Тісна співпраця з клієнтом
• Цікаві завдання
• Розвиток компетенцій
• Команда професіоналів
• Динамічне середовище практично без бюрократії

Про ELEKS

Компанія ELEKS розробляє програмне забезпечення на замовлення з 1991 року. Ми ділимося своєю експертизою, знаннями та досвідом, допомагаючи клієнтам створювати інноваційні програмні продукти для розвитку їхнього бізнесу. Команда ELEKS – надійний технологічний партнер для багатьох світових брендів.

Понад 2000+ фахівців ELEKS, які працюють у наших офісах по всьому світу, надають клієнтам повний спектр послуг із розроблення програмного забезпечення. Наші ключові сервіси: розроблення продуктів, QA, R&D, дизайн, технологічний консалтинг і профільні команди.