Middle Customer Support Engineer (L2)

ELEKS Customer Support Office is looking for Middle Customer Support Engineer (L2) in Argentina.

Our customer is a well-known financial advisory company from the USA that has been providing services since 1974. The project is a platform that allows brokers to organize the full working process with their clients: synchronize with the exchange for data, create reports, etc.


  • 5+ years’ experience in technology support
  • Commanding knowledge and experience with Windows 10/11
  • Extensive experience with Microsoft Office 2019/2021/Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Outlook functionality and protocols involved with connecting to Exchange
  • Mobile device support expertise
  • Knowledge of Active Directory and domain environments
  • Apple product experience a plus
  • CompTIA A+, Network+, Security+, or other certifications (Azure, etc.) also a plus
  • Excellent communication skills (phone etiquette, listening, and follow-up)
  • Upper-Intermediate English level


  •  Providing daily support and leadership to first-level HelpDesk specialists via instant message, walk-ups, phone, and/or email
  • Ensuring service levels are maintained and tickets are tracked and resolved in a timely manner
  • Taking ownership of escalated tickets and resolving them successfully
  • Mentoring first-level specialists via technical assistance; creating a teachable moment from escalated tickets after resolution
  • Supporting spillover calls from the first-level queue when the call threshold has been surpassed
  • Monitoring and managing our instant message and chat platforms
  • Handling the weekly rotation of our Knowledge Base article maintenance

What will you get with ELEKS

  • Cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals
  • Dynamic environment with low level of bureaucracy


ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Марія Садовська
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