Business Process Manager

ELEKS is seeking a Business Process Manager to join our team at one of our locations: Lviv, Ivano-Frankivsk, Ternopil, Uzhhorod, or Chernivtsi.

REQUIREMENTS

• In-depth understanding of the business process management lifecycle and BPM methodology
• Skilled in analyzing and optimizing business processes across various departments
• Proficient in project management methodologies and practices
• Extensive knowledge of Quality Management Systems
• Proven experience in implementing and maintaining QMS within an organization
• Well-versed in the document lifecycle, including creation, review, approval, and archiving
• Strong grasp of change management processes and techniques
• Solid understanding of risk management strategies and their practical application within business processes
• ISO 9001 Auditor Certification – MUST
• Upper-Intermediate level of English proficiency or higher
• At least 2+ years of relevant experience working with QMS
• Experience participating in internal and external audits
• Demonstrated success in implementing and supporting QMS within an organization
• Strong analytical skills with an emphasis on cross-departmental activities and process improvements
• Excellent skills in communication, negotiation, and relationship building
• Effective problem-solving abilities to identify and resolve process-related issues

RESPONSIBILITIES

• Support in processes definition and documentation across company, document assessment results, processes mapping
• Register processes, requirements, observations, recommendations to them
• Identify, register, and track processes-related improvements, changes, and optimization actions
• Document and track predefined metrics and KPIs per process, department, function and/or project
• Conduct annual and ad-hoc process quality risk assessments and gap assessments. Cooperate with Risk and Control Owners to define risk treatment strategies and plans, communicate on required actions to be performed
• Coordinate and participate in the annual documents revision process
• Initiate documents approval workflow if required
• Participate in preparation for policy acceptance process execution
• Participate in creation of Internal Audit Program and Plan. Schedule and organize the audit. Communicate with functions and projects involved
• Participate in periodical internal audits based on ISO 9001, track the completion on internal audit phases
• Prepare the Internal Audit Report. Inform the process owners about audit results, observations, and non-conformities
• Participate in External ISO audits, support with internal coordination and organization, assist specialists with preparation for the audit activities. Cooperate with specialists on audit results
• Support with the definition of action items required. Track the resolution of internal and external audit findings
• Participate in communications campaigns (communication plan creation, coordination of actions to be done by different departments in terms of communication campaign arrangement)
• Arrange and improve onboarding and other types of training. Participate in preparation of annual trainings
• Assist with preparation of materials on compliance status, audit findings closure, implementation of risk treatment plans, improvements made and planned activities
• Participate in company’s internal initiatives and improvement programs and projects

What will you get with ELEKS

• Above-average compensation
• Close cooperation with a customer
• Challenging tasks
• Competence development
• Ability to influence project technologies
• Projects from scratch
• Team of professionals
• Dynamic environment with a low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.