ELEKS Customer Support Office is looking for a Field Applications Engineer in Philippines.

ABOUT CLIENT

Our client is a US-based technology company developing innovative software solutions for industrial automation and manufacturing environments. Its platform provides Git-based source control, real-time visibility into industrial operations, and advanced backup and recovery capabilities for automation systems.

The company helps industrial organizations modernize their engineering workflows, improve operational reliability, and securely manage automation assets across complex OT environments.

REQUIREMENTS

3+ years in Field Applications Engineering, Controls Engineering, Technical Support, or a similar customer-facing role
Hands-on experience deploying and installing software on premises at industrial customer sites
Strong experience with OT networking and network deployment, including connectivity, segmentation, and secure access; understanding of the Purdue model
Practical experience with PLCs, HMIs, and industrial automation systems, including troubleshooting vendor software such as Rockwell Studio 5000 or Siemens TIA Portal
Strong troubleshooting skills across controls, software, hardware, and networks; familiarity with industrial communication protocols
Experience with Python, SQL, or another programming or scripting language
Clear communication with technical and non-technical stakeholders; ability to work across Controls, IT, Cybersecurity, and Engineering teams
Excellent written and spoken English

RESPONSIBILITIES

Lead on-premises deployments and installations of industrial automation software at customer sites
Configure and troubleshoot OT network connectivity, infrastructure, and integration with existing industrial systems
Ensure deployments align with the Purdue security model and OT network security best practices
Troubleshoot PLC vendor software, industrial communication issues, and integration challenges
Serve as the primary technical point of contact for deployed customers, providing troubleshooting and ongoing technical support
Diagnose and resolve software, hardware, networking, and backup-related issues
Collaborate with Product and Engineering teams to address complex technical issues and customer-specific integration requirements
Conduct customer training sessions, technical workshops, and on-site enablement activities
Support technical discovery, product demonstrations, and pilot deployments for prospective customers
Provide recommendations on secure OT network access, system reliability, and backup and recovery practices
Maintain technical documentation, troubleshooting guides, and deployment procedures
Work closely with Customer Success, Support, Sales, and Engineering teams to ensure successful deployments and customer satisfaction

WHAT YOU WILL GET WITH ELEKS

Close cooperation with a customer
Challenging tasks
Competence development
Ability to influence project technologies
Team of professionals
Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.