ELEKS Customer Support Office is looking for a Middle Application Support Engineer (L2) in Kyiv, Lviv, Ternopil, Ivano-Frankivsk and remote.

ABOUT PROJECT

A Swiss company specializing in commodity trading. We assist the customer with various applications that support their business, including supply chain management and risk management solutions. While our primary service is support, we also handle development projects. The support team consists of five engineers managing approximately ten applications.

REQUIREMENTS

2+ years of experience
Experience as a L2 application support analyst
Problem (L2) resolution
Knowledge of MS SQL
Understanding business logic of apps
Experience in communications with customer or support work
Upper-Intermediate English (written and spoken)

RESPONSIBILITY

Dealing with registered and escalated complex tickets
Investigate and reproduce customer issues
Proactively install, configure and monitor various IT systems
Document all resolutions through the support desk system, produce and maintain the documentation and templates on IT processes
Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching etc
Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

WHAT YOU WILL GET WITH ELEKS

Close cooperation with a customer
Challenging tasks
Competence development
Ability to influence project technologies
Team of professionals
Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.