Junior/Middle Customer Support Engineer (L2)

ELEKS Customer Support Office is looking for a Junior/Middle Customer Support Engineer (L2) in Portugal.

ABOUT CLIENT
Our client provides software for professional and financial services firms. It streamlines operations, improving workflow, compliance and data-driven decision making.

REQUIREMENTS

• 2+ years of relevant experience
• Knowledge of help desk ticketing and workflows
• Sharp troubleshooting and analytical abilities
• Basic SQL, T-SQL programming experience is highly desirable
• Soap and Rest API Knowledge
• Dedication and commitment to resolve client issues
• Experience with SaaS (cloud based) software and/or on-prem software
• Ability to work independently and within a team
• Great verbal and written communication skills
• Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

• Responsible for investigating, triaging and resolving tickets that flow into the help desk queue
• Applies appropriate troubleshooting methods and techniques in resolving problems and documents all actions taken
• Assist clients with questions regarding technical product and configuration issues
• Resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of Client satisfaction
• Prepare detailed specifications and steps to reproduce for items requiring escalation (such as product defects)
• Identify potential delays in resolution, take corrective action, and manage communication to the client
• Provide clear and concise verbal and written communications with client support contacts

What will you get with ELEKS

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.