ELEKS is looking for a Customer Engagement Manager in Ukraine.

REQUIREMENTS

3+ years of relevant experience in Pre-Sales, Customer Engagement, Business Development, Consulting, Account Management, or a related client-facing role
Proven experience working with customers throughout pre-sales or solution development activities
Experience coordinating cross-functional teams and multiple stakeholders
Strong understanding of the proposal development process and experience contributing to or leading RFI/RFP responses and customer proposals
Ability to understand customer business needs and facilitate the development of appropriate solutions together with business and technical experts
Strong stakeholder management, negotiation, and communication skills
Ability to facilitate customer meetings, discovery sessions, and presentations
Strong organizational and prioritization skills with the ability to manage several engagements simultaneously
Ability to identify and proactively manage risks, dependencies, and expectations
Strong presentation and storytelling skills
Upper-Intermediate or higher level of English, both written and spoken

NICE TO HAVE

Experience in an IT services, consulting, or software development company
Experience working with enterprise customers across different regions
Understanding of software development and delivery processes
Experience collaborating with Solution Architects, Delivery Managers, and technical teams during pre-sales
Understanding of commercial aspects of software development engagements, including estimation and different engagement models
Experience with proposal and knowledge management tools
Hands-on experience using AI tools to support research, proposal development, knowledge management, or other pre-sales activities

RESPONSIBILITIES

Lead customer engagements throughout the pre-sales lifecycle, from initial qualification and discovery to proposal development and handover to Delivery
Understand customer business needs, challenges, objectives, and expectations and translate them into clear engagement requirements
Partner with Business Development, Delivery, Solution Architects, subject matter experts, and other stakeholders to shape tailored business and technology solutions
Coordinate cross-functional teams involved in pre-sales activities and ensure alignment between business, technical, and commercial aspects of the proposed solution
Drive the preparation of high-quality proposals, presentations, RFI/RFP responses, and other customer-facing materials
Facilitate customer discussions, discovery sessions, presentations, and other pre-sales activities
Ensure timely delivery and consistent quality of pre-sales outputs
Identify, assess, and manage engagement risks, dependencies, assumptions, and constraints
Maintain clear and effective communication with customers and internal stakeholders throughout the engagement
Ensure a smooth transition from the sales and pre-sales stages to project delivery
Manage multiple customer engagements simultaneously across different regions and business domains
Contribute to the continuous improvement of Customer Engagement and pre-sales practices
Leverage AI-enabled tools to improve proposal quality, productivity, knowledge reuse, and customer experience

WHAT YOU WILL GET WITH ELEKS

Close cooperation with a customer
Challenging tasks
Competence development
Team of professionals
Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.