ELEKS is seeking a Business Process Manager to join our team at one of our locations: Lviv, Ivano-Frankivsk, Ternopil, Uzhhorod, or Chernivtsi.


  • In-depth understanding of the business process management lifecycle and BPM methodology
  • Skilled in analyzing and optimizing business processes across various departments
  • Proficient in project management methodologies and practices
  • Extensive knowledge of Quality Management Systems
  • Proven experience in implementing and maintaining QMS within an organization
  • Well-versed in the document lifecycle, including creation, review, approval, and archiving
  • Strong grasp of change management processes and techniques
  • Solid understanding of risk management strategies and their practical application within business processes
  • ISO 9001 Auditor Certification – MUST
  • Upper-Intermediate level of English proficiency or higher
  • At least 2+ years of relevant experience working with QMS
  • Experience participating in internal and external audits
  • Demonstrated success in implementing and supporting QMS within an organization
  • Strong analytical skills with an emphasis on cross-departmental activities and process improvements
  • Excellent skills in communication, negotiation, and relationship building
  • Effective problem-solving abilities to identify and resolve process-related issues


  • Support in processes definition and documentation across company, document assessment results, processes mapping
  • Register processes, requirements, observations, recommendations to them
  • Identify, register, and track processes-related improvements, changes, and optimization actions
  • Document and track predefined metrics and KPIs per process, department, function and/or project
  • Conduct annual and ad-hoc process quality risk assessments and gap assessments. Cooperate with Risk and Control Owners to define risk treatment strategies and plans, communicate on required actions to be performed
  • Coordinate and participate in the annual documents revision process
  • Initiate documents approval workflow if required
  • Participate in preparation for policy acceptance process execution
  • Participate in creation of Internal Audit Program and Plan. Schedule and organize the audit. Communicate with functions and projects involved
  • Participate in periodical internal audits based on ISO 9001, track the completion on internal audit phases
  • Prepare the Internal Audit Report. Inform the process owners about audit results, observations, and non-conformities
  • Participate in External ISO audits, support with internal coordination and organization, assist specialists with preparation for the audit activities. Cooperate with specialists on audit results
  • Support with the definition of action items required. Track the resolution of internal and external audit findings
  • Participate in communications campaigns (communication plan creation, coordination of actions to be done by different departments in terms of communication campaign arrangement)
  • Arrange and improve onboarding and other types of training. Participate in preparation of annual trainings
  • Assist with preparation of materials on compliance status, audit findings closure, implementation of risk treatment plans, improvements made and planned activities
  • Participate in company’s internal initiatives and improvement programs and projects

What will you get with ELEKS

  • Above-average compensation
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals
  • Dynamic environment with a low level of bureaucracy


ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Khrystyna Ivakhiv
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