Senior Experience Designer

ELEKS Product Design Office is looking for a Senior Experience Designer to join our team in Lviv, Ternopil, Ivano-Frankivsk or Kyiv.

We are looking for a Senior Experience Designer to shape and optimize end-to-end user and customer journeys. You will collaborate with product managers, researchers, developers, and stakeholders to create seamless and accessible experiences across multiple touchpoints.

REQUIREMENTS

• 5+ years of experience in UX, CX, service design, or a related field
• Strong knowledge of design thinking methodologies and human-centered design principles.Proficiency in Figma, Miro, Sketch, Mural and prototyping tools
• Experience with journey mapping, service blueprints, and interaction models
• Familiarity with customer experience metrics (NPS, CSAT, CES) and their application
• Strong understanding of accessibility guidelines (WCAG, ADA, EN 301 549).Ability to work with design systems and component-based UI frameworks
• Basic understanding of HTML, CSS, and front-end development constraints
• Experience working in Agile development environments and collaborating with cross-functional teams
• Excellent communication and stakeholder management skills
• Proficient level of English
• Experience with government projects is preferred

RESPONSIBILITIES

• Conduct user research, interviews, and usability tests to identify pain points and opportunities
• Develop and map customer journeys, service blueprints, and workflows to enhance engagement
• Synthesize research findings from user research and other data sources (e.g. market research, usability research, data analytics, and secondary research) into actionable insights and recommendations
• Drive product design phases and discovery processes, facilitating research, workshops, and concept validation
• Define user flows, wireframes, and interactive prototypes based on research insights and best practices
• Work with design systems and create high-fidelity UI mockups that align with brand guidelines
• Validate designs through A/B testing, usability testing, and continuous feedback loops
• Ensure designs meet WCAG and other accessibility standards for inclusivity
• Collaborate with cross-functional teams to align experience design strategies with business objectives
• Facilitate workshops with stakeholders to ideate, collaborate, and co-create solutions for enhancing the customer experience
• Advocate for human-centered design principles and customer-centric thinking across the company

Переваги співпраці з ELEKS

• • Тісна співпраця з клієнтом
  • Цікаві завдання
  • Розвиток компетенцій
  • Команда професіоналів
  • Динамічне середовище практично без бюрократії

Про ELEKS

Компанія ELEKS розробляє програмне забезпечення на замовлення з 1991 року. Ми ділимося своєю експертизою, знаннями та досвідом, допомагаючи клієнтам створювати інноваційні програмні продукти для розвитку їхнього бізнесу. Команда ELEKS – надійний технологічний партнер для багатьох світових брендів.

Понад 2000+ фахівців ELEKS, які працюють у наших офісах по всьому світу, надають клієнтам повний спектр послуг із розроблення програмного забезпечення. Наші ключові сервіси: розроблення продуктів, QA, R&D, дизайн, технологічний консалтинг і профільні команди.