Senior Customer Engagement Manager

Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements.

ABOUT PROJECT

The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions.

REQUIREMENTS

• 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry
• Practical experience managing complex RFPs, RFIs, or formal tender submissions
• Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities
• Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models
• Experience working with technical and commercial proposal documentation
• Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements
• Excellent written and verbal English communication skills (Advanced)
• Ability to work independently, manage competing priorities, and deliver under strict deadlines
• Strong stakeholder management, problem-solving, and decision-making skills
• Experience managing government or public sector tenders (USA/UA)

WOULD BE A PLUS

• Understanding of public procurement procedures, compliance requirements, and government contracting practices
• Experience with structured bid management methodologies and APMP best practices
• APMP/PMP certification or relevant
• Experience developing proposal win strategies, executive summaries, and value propositions
• Experience using AI tools to support bid development, document analysis, and proposal quality assurance
• Experience managing several complex bids simultaneously

KEY COMPETENCIES

• Strong ownership and accountability for bid outcomes
• Excellent planning, prioritization, and time management
• Attention to detail and commitment to quality
• Proactive and assertive stakeholder communication
• Ability to coordinate cross-functional teams without direct reporting authority
• Resilience and adaptability in deadline-driven environments
• Continuous improvement mindset

WHAT YOU WILL GET WITH ELEKS

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Ability to influence project technologies
• Team of professionals
• Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.