Customer Experience Expert

ELEKS Product Design Office is looking for a Customer Experience Expert in Croatia or Poland.

REQUIREMENTS

• 5+ years of experience in Product Design
• Strong knowledge of Figma and prototyping tools
• Experience with user research methods and usability testing
• Deep understanding of the Design Thinking approach and mindset
• Experience with agile development processes and cross-functional collaboration
• Strong communication and stakeholder management skills
• Knowledge of or previous experience in the science domain, laboratory procedures, and equipment would be beneficial
• Advanced level of English

RESPONSIBILITIES

• Conduct user research, interviews, and usability tests to identify pain points and opportunities
• Develop and map customer journeys, service blueprints, and workflows to enhance engagement
• Lead, guide, and monitor design processes and approaches for solving the problem, and leading others toward that solution in cross-functional meetings
• Drive product design phases and discovery processes, facilitating research, workshops, and concept validation
• Validate designs through A/B testing, usability testing, and continuous feedback loops
• Define user flows, wireframes, and prototypes based on research and best practices
• Work with design systems, tokens and create high-fidelity mockups that align with brand guidelines
• Ensure designs meet WCAG and other accessibility standards
• Review development design and collaborate with team to ensure consistency
• Advocate for UX best practices, and work closely with cross-functional teams

What will you get with ELEKS

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.