Lviv, UA

Trainee Customer Support Engineer(L2)

ELEKS Customer Support Office is looking for Trainee Customer Support Engineer(L2) in our Lviv Location.

About Project:

Our customer provides software products and services that enable professional services firms to thrive in an increasingly competitive marketplace by improving client service, increasing profitability, and reducing operational costs. You will support efficient time management and tracking system for Legal and Accounting market.

Responsibilities:

  • Define the product and component for support cases
  • Parce the voicemails to clarify contact and issue details
  • Assign the case to a specific support engineer
  • Gather all required information from the customer to start issue investigation
  • Performing short live training sessions for the customer
  • Maintain documentation/knowledge base
  • Seek assistance and advice from co-workers when needed to resolve a ticket
  • Prepare monthly reports on support cases status

Requirements:

  • English: Upper-Intermediate
  • Basic technical skills
  • Good knowledge of MS Office (Excel, Word, PowerPoint)
  • Analytical Skills
  • Multitasking
  • Good Soft and Communication Skills

Will be a plus:

  • Windows operation systems
  • Network fault finding and diagnostics (routing, VPN, DNS, DHCP, proxy, firewall, etc)
  • Virtualization (VMware, Hyper-V, etc)

What will you get with ELEKS

  • Compensation and competitive Social package
  • Challenging tasks
  • Professional development
  • Team of professionals
  • Dynamic environment with a low level of bureaucracy
  • Close cooperation with a customer

About ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,400+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, UX/UI, R&D, technology consulting and dedicated teams

Marta Dzedzinska
Recruiter Contacts
Apply

Noticed a perfect match for a friend?

Get a valuable bonus for a reference

Refer a friend