Senior Information Developer

ELEKS Information Development Office is looking for Senior Information Developer in all our locations or remotely.

About Client

Our customer is a world leader in mineral-based specialties for industry. The French company extracts minerals and transforms them into value-added products for industrial firms. Operates in 50+ countries

Requirements

• 5+ years of experience in Information Development/Technical Writing/Technical Communication
• Advanced or Proficiency level of English
• Extensive experience with producing various deliverables: user manuals, help systems, technical/operations manuals, API documentation, knowledge bases, video tutorials, infographics, etc.
• Extensive experience with professional tools like MadCap Flare/ATCS, Camtasia/Storyline
• Experience starting documentation projects from scratch and leading people
• Outstanding communication and presentation skills.
• Initiative and proactivity
• Experience mentoring staff
• Certificate in the professional area would be a plus

Responsibilities

• Develop a content strategy
• Understand the product requirements, identify client’s writing style, and write technical documentation that conforms to publication standards (Microsoft, Apple, Chicago, ISO, Sun, IEEE, RAND, etc.)
• Create publication guidelines for internal company use and for project use
• Create documentation templates for various document outputs at a high proficiency level
• Estimate documentation development efforts and agree task deadlines with Project Manager or Head of IDO
• Write and edit all possible documentation types as required on a project at a high proficiency level
• Create various graphics and infographics types for documentation at a high proficiency level
• Create various types of video documentation at a high proficiency level
• Implement and support single-sourcing, structured authoring, and minimalism at a high proficiency level
• Develop documentation architecture and apply content strategy on the projects
• Create context-sensitive help systems and cooperate with the development team to embed them into the product
• Communicate with stakeholders; receive high-level documentation tasks, break them into small simple tasks, assign tasks to Information Developers, and organize task execution and team interaction
• Build effective documentation processes using different technical communication methodologies without any conflicts with other sub-teams processes; propose innovations to the process during project life cycle to maximize team performance
• Conduct peer reviews prior to distribution; ensure that documentation is consistent and meets style guide and branding requirements
• Follow a standardized process to edit and deliver software documentation; introduce and maintain documentation processes on the projects
• Perform analysis, troubleshooting, and provide solutions to any documentation issues
• Create documentation from scratch using HTML, XML, and CSS
• Approve technical requirements to documentation software with stakeholders; evaluate and justify the terms of the task completion; assign tasks to Information Developers and monitor task implementation
• Pass competence certifications
• Organize and perform internal coaching and mentoring of staff
• Conduct internal staff testing (“matrix”), perform competency analysis and organize lectures, seminars, IDO talks, experience sharing sessions, and other forms of trainings for Information Developers
• Develop functional areas by engaging leading technology experts to share experience
• In cooperation with the Head of IDO, develop competence strategy of the IDO, create training materials and knowledge libraries for internal company use
• Drive technical interviews, gathering variety of information about a potential candidate (attitudes, motivation, behavior, etc.)
  Assess and consult other projects; prepare information development-specific proposals for prospects, develop marketing Case Studies
• Suggest and implement new information development technologies and approaches

What will you get with ELEKS

• Above average compensation and competitive Social package
• Close cooperation with a customer
• Challenging tasks
• Competence development
• Ability to influence project technologies
• Projects from scratch
• Team of professionals
• Dynamic environment with low level of bureaucracy
• Medical insurance

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,600+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.