Senior Customer Support Engineer (L3)/Reporting Specialist

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ELEKS Software Engineering and Development Office is looking for Senior Customer Support Engineer (L3)/Reporting Specialist in all our offices or remote.

About Project

Our client’s mission is to provide intuitive and innovative solutions for the global business resilience market and reshape the industry as we know it today.


  • 2+ years of experience as a business analyst, data analyst or reporting analyst
  • Strong Data Analysis knowledge
  • VBA is a must
  • Proficiency in MS Excel (creating reports, formulas, macros, pivot tables)
  • Working experience with BI, Sisense, or other Business Intelligence Platforms will be a plus
  • Web-based Request/Response cycles understanding
  • Working with RESTful and SOAP API’s

Skills and abilities

  • Excellent written and verbal communication skills
  • At least Upper-intermediate level of English
  • Self-starter with a demonstrated ability to multi-task and strong desire to learn
  • Excellent analytical and troubleshooting skills
  • Self-organization, self-management


  • Leading scoping and delivery of reporting solutions via Excel VBA and other Business Intelligence Platforms
  •  Working to consume reporting data sources such as API’s, flat files and databases
  •  Leading clients to utilize industry best practices
  •  Provide analysis of client needs and reporting approach recommendations
  •  Leading or assisting in the review of requirements and business processes in order to design new business processes to deliver the solution
  •   Conduct data management and data mapping workshops as related to the proposed solution
  •  Research, Investigate, Debug and Resolve reporting and data issues
  •  Test and verify reporting accuracy through data analysis
  •  Document detailed failure and solution information within tickets
  •  Working cross functionally with several teams including the technical services engineering team, product teams, implementation teams, professional services teams in order to collaborate delivery or reporting requirements

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance


ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,600+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Mariia Sadovska
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