Senior Customer Support Engineer L2

ELEKS  Customer Support Office is looking for a Senior Customer Support Engineer L2 in Argentina.

ABOUT CLIENT

Our customer is a technology software and consulting company. Customer services are used by some of the largest insurance companies worldwide, which benefit from the market disruption ground-breaking capabilities it gives them. Customer headquarters is in the City of London, with offices in Paris, Brussels, and the USA. The project is a technology platform that helps non-life and life insurers across their modelling platforms, including capital, pricing, reserving, life cashflow modeling, economic evaluation, risk and data cleaning.

REQUIREMENTS

• 5+ years of relevant experience
• Good knowledge of Azure cloud stack
• Good understanding of Windows stack
• Octopus deploy
• Azure DevOps
• MS SQL/Azure DB maintenance
• Basic SQL
• Experience in communications with customer or support work
• Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

• Operational support: responding to system issues and troubleshooting them quickly to minimize any negative impact on system performance and user experience
• System health monitoring and logs to ensure they are effective
• Process improvement and implementation: identifying opportunities for improving existing
• processes and implementing new ones to enhance system performance, efficiency, and reliability

What will you get with ELEKS

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.