Lviv

ELEKS Customer Support Office is looking for a Senior Customer Support Engineer (L2) in all our locations or remotely.

ABOUT CLIENT

ELEKS is implementing the end-to-end solution for an American company specializing in providing software for logistics, waste management, and recycling.

We are implementing the system, which provides internal planning, operations, and billing module, as well as a customer portal.
The project includes all steps of the software development life cycle starting from the discovery phase, development, release, and post-release maintenance and support.
Software is going to be developed from scratch.

REQUIRMENTS

  • Cloud and virtualization (AWS)
  • Database administration – PostgreSQL
  • Linux/Windows systems administration
  • SOA architecture
  • At least intermediate level of English

WOULD BE PLUS

  • Terraform (infrastructure as a code)
  • Docker
  • Kubernetes
  • Jenkins

RESPONSIBILITIES

  • Incident resolution
  • Service request fulfillment
  • Problem (L2) resolution
  • Knowledge DB management
  • Monitoring configuration and conduction
  • Schedule: 13:00 – 22:00

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,600+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Mariia Sadovska
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