Kyiv, UA

Middle Support Engineer (L2)

ELEKS Customer Support Office is looking for Middle L2 Support Engineer in our Kyiv Location

About Project:

Global pharmaceutical company headquartered in Europe, with development, manufacturing and internationally distributed well-proven and innovative pharmaceuticals in novel drug delivery forms. The company is a leader in advanced drug delivery technologies with a focus on modified release oral forms, and oral dispersible forms, for which we also hold patents.


  • Provide hands on support for VMware ESXi, Windows Server, Citrix and Azure IaaS environments
  • Perform daily system monitoring, verifying the integrity and availability of all server resources, systems and key processes
  • Review system and application logs, and verify completion of scheduled jobs such as backups, scripts and automated tasks.
  • Resolve operational problems rapidly and provide feedback to ensure Service Level Objectives are adhered to
  • Create and maintain quality documentation, architectural diagrams and records.


  • 2-3 years of demonstrable hands-on experience working within an Azure cloud environment and can prove expert knowledge of Azure IaaS
  • 2-3 years working experience of data protection solutions like CommVault, Azure Site Recovery and Microsoft DPM
  • Experienced in the design and tactical implementation of file & print servers, database servers (SQL, Oracle, Sybase) and virtualized server farms
  • Experience in storage technologies from leading vendors such as HP and Hitachi and Data Domain.
  • Familiar with PowerShell automation for Azure and VMware CLI
  • Understanding and working knowledge of the ITIL Framework, ideally hold an MCSE, MCP, MCPIT, VMWare or equivalent certification
  • Strong knowledge of best practices and troubleshooting techniques used within an enterprise production environment (ideally pharma based)
  • Strong English communication skills both written and verbal

Nice to have:

  • Network
  • Site to Site VPN
  • Dynamic Multipoint VPN
  • L2 VPN
  • Firewalls
  • Corporate Proxy solutions
  • L3 ACLs (routers)
  • AnyConnect
  • Dynamic routing
  • Azure Express Route
  • Quality of Service
  • Cisco FirePower
  • Fiber Connection networks
  • Servers and Storage
  • Storage systems, HP
  • Server systems, HP
  • VMWare ESXi
  • DPM, CommVault, SQL, Azure, Veeam (backups)
  • Solar Winds (Monitoring)
  • Microsoft ecosystem
  • AD DS, AD Sites, AD Trusts, ADFS, GPO, DNS, DHCP, AD CA, DFS, ADSS
  • Skype for Business, Teams, SharePoint Online
  • Exchange Online, Exchange 2010

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Team of professionals
  • Dynamic environment with low level of bureaucracy


ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,400+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, UX/UI, R&D, technology consulting and dedicated teams

Marta Dzedzinska
Recruiter Contacts

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