Kyiv, UA

Middle Support Engineer (L2)

ELEKS Customer Support Office is looking for Middle L2 Support Engineer in our Kyiv Location

About Project:

Global pharmaceutical company headquartered in Europe, with development, manufacturing and internationally distributed well-proven and innovative pharmaceuticals in novel drug delivery forms. The company is a leader in advanced drug delivery technologies with a focus on modified release oral forms, and oral dispersible forms, for which we also hold patents.

Responsibilities:

  • Dealing with registered and escalated complex tickets.
  • Gather all required information from a customer to start issue investigation.
  • Investigate and reproduce customer issues.
  • Work with other teams to diagnose/resolve platform issues and carry out maintenance.
  • Prepare different steps/solution how to fix the issue.
  • Promptly resolve customer service issues to the highest satisfaction of all.
  • Proactively install, configure and monitor various IT systems.
  • Document all resolutions through the support desk system, produce and maintain the documentation and templates on IT processes.
  • Conduct knowledge sharing for junior staff.
  • Provide assistance for co-workers when they need to resolve issues.
  • Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching etc.
  • Take ownership to resolve customer requests in accordance with SLAs and incident management protocols.

Requirements:

  • 3+ years of relevant experience
  • At least Upper-Intermediate English Level
  • Technical university degree

Nice to have:

  • Network
  • Site to Site VPN
  • Dynamic Multipoint VPN
  • L2 VPN
  • Firewalls
  • Corporate Proxy solutions
  • L3 ACLs (routers)
  • AnyConnect
  • Dynamic routing
  • Azure Express Route
  • Quality of Service
  • Cisco FirePower
  • Fiber Connection networks
  • Servers and Storage
  • Storage systems, HP
  • Server systems, HP
  • VMWare ESXi
  • DPM, CommVault, SQL, Azure, Veeam (backups)
  • Solar Winds (Monitoring)
  • Microsoft ecosystem
  • AD DS, AD Sites, AD Trusts, ADFS, GPO, DNS, DHCP, AD CA, DFS, ADSS
  • Skype for Business, Teams, SharePoint Online
  • Exchange Online, Exchange 2010

What will you get with ELEKS

  • Great relocation package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals

About ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,400+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, UX/UI, R&D, technology consulting and dedicated teams

Marta Dzedzinska
Recruiter Contacts
skype marta.dzedzinska
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