ELEKS Information Development Office is looking for Middle Information Developer in all our locations and remote to work on a context-sensitive Web Help that accompanies a custom Enterprise Resource Management System (ERP).

About Client

Our client, an oil&gas company located in United States, Texas – works with pipes for the oil and gas industry. The main business is buying, processing/testing, and selling tubes for the clients or processing/testing client’s pipes as a service. Eleks develops for the client ERP system so that they can track all aspects of their work in detail and make proper decisions.


  • Excellent written and spoken English (advanced or proficient)
  • Background in help authoring, preferably using MadCap Flare
  • Familiarity with relationship tables and practical experience with context-sensitivity is nice to have
  • Knowledge of HTML and CSS is sufficient for troubleshooting and improving the MadCap Flare project
  • Ability to create clear and informative visuals
  • Knowledge of advanced features of TechSmith Snagit is nice to have
  • Experience creating instructional videos and screencasts using TechSmith Camtasia
  • Solid knowledge of technical communication practices and guidelines (for example, Microsoft Style Guide and Chicago Style Guide)


  • Take over a project created in MadCap Flare
  • Review the existing help content, make sure that the workflows and task-specific instructions are up to date, and communicate with the team and the customer to identify the remaining content needs
  • Gather information by interviewing Subject Matter Experts (SMEs)
  • Create new help content following the project style guide
  • Follow the Documentation Development Life Cycle and manage the customer’s expectations effectively
  • Review the UI text for consistency and author new UI text on demand
  • Conduct product demos
  • Collect user feedback to assess and improve the effectiveness and usability of the help content
  • Create videos or other instructional materials for user onboarding

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance


ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,600+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Elena Mukha
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