Lviv

ELEKS Customer Support Office is looking for a Middle Customer Support Engineer (L2) in all our locations or remotely

ABOUT PROJECT

Swiss company in commodity trading. We are helping out the customer with various applications that support their business (chain management, risk management solutions). The main service from Eleks side is support but there are also developing projects for the customer. The support team consists of 5 support engineers. They are working with ~10 applications.

REQUIREMENTS

  • 2+ years experience рroblem (L2) resolution
  • Computing concepts, hardware, and terminology
  • Database administration MS SQL
  • The understanding business logic of apps
  • Database administration MS SQL
  • Microsoft PowerShell, bash
  • Upper-Intermediate English

RESPONSIBILITIES

  • Dealing with registered and escalated tickets
  • Gather all required information from a customer to start an issue investigation
  • Investigate and reproduce customer issues
  • Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
  • Prepare steps/solutions for how to fix the issue
  • Promptly resolve customer service issues to the satisfaction of all
  • Proactively monitor various IT systems
  • Document all resolutions through the support desk system, produce and maintain the documentation on IT processes
  • Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching etc.
  • Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Mariia Sadovska
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