Lviv, UA

Junior Customer Support Engineer (L1)

ELEKS Customer Support Office is looking for a Junior Customer Support Engineer (L1) in our Lviv Office


Our client is the first blockchain powered freelance marketplace which use a simple, intuitive and uncomplicated user interface (UI) along with smart matching criteria to put companies and contractors together quicker a traditional career networking site.


  • Register and resolve requests on the help-desk, task management system, chat and telephony system.

  • Gather all required information from a customer to start issue investigation.

  • Investigate, reproduce and document customer issues.

  • Provide steps/solution how to fix the issues.

  • Coordinate communication between IT teams and customer.

  • Performing short live consulting sessions for a customer.

  • Maintain documentation/knowledge base.

  • Take ownership to resolve customer requests in accordance with SLAs and incident management protocols.


  • Understanding of general support duties, tools (including remote-controlled support) and environments.

  • Comfortable demonstrating and teaching technology concepts to others.

  • Good written and verbal communication skills with an ability to be a good listener.

  • Highly motivated, disciplined, with an ability to manage competing priorities.

  • Should be able to work independently and remotely.

  • Understanding concepts and terminology in specialized areas of IT such as

  • Workstation, server and network hardware

  • Cloud computing and virtualization, including Azure

  • Microsoft Windows Desktop and Server operating systems edition

  • Microsoft products family, including Office 365 and SharePoint

  • Software application development life cycle

  • Application delivery and release

  • Remote hardware monitoring

  • At least Upper-Intermediate English level


  • Excellent communication skills

  • Problem-solving skills

  • Analytical and troubleshooting skills

  • Ability to “get things done”

  • Time-management skills

  • Client orientation

  • Ability to work under pressure

  • Ability to isolate and resolve issue

  • Good Team player

  • Quick learner


  • Above average compensation and competitive Social package

  • Close cooperation with a customer

  • Business trips

  • Challenging tasks

  • Competence development

  • Ability to influence project technologies

  • Project from scratch

  • Team of professionals

  • Dynamic environment with low level of bureaucracy


ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,400+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, UX/UI, R&D, technology consulting and dedicated teams

Oksana Danyliv
Recruiter Contacts
skype live:2fb3187c6dc8645e
Apply via Linkedin Thank you error, try again

Noticed a perfect match for a friend?

Get a valuable bonus for a reference

Refer a friend
Our website uses cookies to personalise content and to analyse our traffic which may also result in profiling. We may as well share information about your use of our site with our social media, advertising and analytics partners for advertising purposes. You may delete and block all cookies from this site as described here. Check our privacy policy to learn more on how we process your personal data. Ok