Lviv, UA

Junior Customer Support Engineer (L1)

ELEKS Customer Support Office is looking for a Junior Customer Support Engineer (L1) in our Lviv Office

ABOUT PROJECT:

Our client is the first blockchain powered freelance marketplace which use a simple, intuitive and uncomplicated user interface (UI) along with smart matching criteria to put companies and contractors together quicker a traditional career networking site.

MAIN RESPONSIBILITIES:

  • Register and resolve requests on the help-desk, task management system, chat and telephony system.

  • Gather all required information from a customer to start issue investigation.

  • Investigate, reproduce and document customer issues.

  • Provide steps/solution how to fix the issues.

  • Coordinate communication between IT teams and customer.

  • Performing short live consulting sessions for a customer.

  • Maintain documentation/knowledge base.

  • Take ownership to resolve customer requests in accordance with SLAs and incident management protocols.

MANDATORY REQUIREMENTS:

  • Understanding of general support duties, tools (including remote-controlled support) and environments.

  • Comfortable demonstrating and teaching technology concepts to others.

  • Good written and verbal communication skills with an ability to be a good listener.

  • Highly motivated, disciplined, with an ability to manage competing priorities.

  • Should be able to work independently and remotely.

  • Understanding concepts and terminology in specialized areas of IT such as

  • Workstation, server and network hardware

  • Cloud computing and virtualization, including Azure

  • Microsoft Windows Desktop and Server operating systems edition

  • Microsoft products family, including Office 365 and SharePoint

  • Software application development life cycle

  • Application delivery and release

  • Remote hardware monitoring

  • At least Upper-Intermediate English level

PERSONAL CHARACTERISTICS:

  • Excellent communication skills

  • Problem-solving skills

  • Analytical and troubleshooting skills

  • Ability to “get things done”

  • Time-management skills

  • Client orientation

  • Ability to work under pressure

  • Ability to isolate and resolve issue

  • Good Team player

  • Quick learner

WHAT YOU WILL GET WITH ELEKS:

  • Above average compensation and competitive Social package

  • Close cooperation with a customer

  • Business trips

  • Challenging tasks

  • Competence development

  • Ability to influence project technologies

  • Project from scratch

  • Team of professionals

  • Dynamic environment with low level of bureaucracy

ABOUT ELEKS:

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,400+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, UX/UI, R&D, technology consulting and dedicated teams

Oksana Danyliv
Recruiter Contacts
skype live:2fb3187c6dc8645e
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