Lviv

ELEKS Customer Support Office is looking for IT Service Manager in all our locations or remotely.

About Project

Client – a company providing ground handling and cargo handling services at the airport. The IT Service Manager HRIS is a global role responsible for the management of the lifecycle of HRIS IT applications and all solutions that support HR: T&A, Recruitment, Training, etc. This comprises monitoring the usage and performance of IT HRIS applications, handling continuous service improvement, and facilitating necessary changes, especially when related business processes change.

Requirements

  • Computing concepts, hardware, and terminology
  • Operation system administration
  • Cloud and virtualization
  • Database administration
  • ActiveDirectory or other LDAP
  • Well versed in Microsoft and/or OpenSource technologies
  • Microsoft products including Office 365
  • Microsoft PowerShell, bash
  • Network fault finding and diagnostics

Responsibilities

  • Manage HRIS applications and any other supporting services
  • Ensure applications are up and running in alignment with business requirements
  • Communicate with business operations and business application managers when there are issues and escalations
  • Implement IT service lifecycle management processes
  • Support colleagues in the usage of the application including application training activities
  • Implement IT general controls for HRIS applications and any other supporting services
  • Manage changes and integration of applications
  • Monitor the availability and performance of the applications portfolio
  • Ensure that a full support model is in place – identifying gaps and addressing where needed
  • Implement technical configuration of application group
  • Keep documentation and inventory up to date
  • Manage relationship with developers and vendors
  • Test and approve test results
  • Manage and control pro-actively licenses for operational needs
  • Reporting all aspects of quality for the assigned applications: performance according to underlying SLAs, user satisfaction, usage of the applications, incidents, problems, service request & changes related to the IT service(s)

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,600+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Mariia Sadovska
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