Dr Eleks – Сommunications Specialist

ELEKS is looking for Communications Specialist in our Ternopil office.

Doctor ELEKS is a smart medical information system that allows healthcare organizations to deliver improved patient care at a lowered cost by automating and streamlining complex operating processes and clinical data management practices. The mission of the product is: to accelerate the quality and value of healthcare service delivery.

REQUIREMENTS

• Previous working experience in communicating with people would be a plus
• Experience, related to the medical field (call center, medical or insurance center) would be a plus, but not necessary
• Knowledge of the healthcare reform or desire to learn would be a plus
• Advanced level of written and spoken communication
• Ability to work in a team
• Good PC skills
• Punctuality and stress-resistance skills
• A Bachelor’s degree or higher in Medicine would be a plus but not necessary

PERSONAL CHARACTERISTICS

• Act as a single point of contact for phone calls and emails from staff regarding Doctor ELEKS issues and queries
• Receive, login, and manage calls from internal staff via telephone and emailEnsure that service requests and incidents are recorded appropriately
• Ensure that all submitted service requests are processedCommunicate service requests that require other groups to be involved
• Escalate service requests as required to ensure completion within SLA targetsEscalate unresolved incidents and requests to the 2nd line support team
• Take ownership of user problems and follow up on the status of issues on behalf of the user and communicate progress in a timely manner

RESPONSIBILITIES

• Act as a single point of contact for phone calls and emails from staff regarding Doctor ELEKS issues and queries
• Receive, login, and manage calls from internal staff via telephone and emailEnsure that service requests and incidents are recorded appropriately
• Ensure that all submitted service requests are processedCommunicate service requests that require other groups to be involved
• Escalate service requests as required to ensure completion within SLA targetsEscalate unresolved incidents and requests to the 2nd line support team
• Take ownership of user problems and follow up on the status of issues on behalf of the user and communicate progress in a timely manner

What will you get with ELEKS

• Competitive Social package
• Challenging tasks
• Team of professionals
• Dynamic environment with low level of bureaucracy
• Medical insurance
• Comfortable office

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.