Ternopil, UA

Communications Specialist

Doctor ELEKS is looking for Communications Specialist in our Ternopil location

Responsibilities

  • Act as a single point of contact for phone calls and emails from staff regarding Doctor ELEKS issues and queries
  • Receive, log in and manage calls from internal staff via telephone and email
  • Ensure that service requests and incidents are recorded appropriately
  • Ensure that all submitted service requests are processed
  • Communicate service requests that require other groups to be involved
  • Escalate service requests as required to ensure completion within SLA targets
  • Provide 1st line support – troubleshooting of Doctor ELEKS related problems from in-house software to hardware, Laptops, PCs and Printers
  • Troubleshoot basic network issues such as lost network connection
  • Escalate unresolved incidents and requests to the 2nd line support team
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Provide basic in-house training in Jira and Confluence
  • Provide stats for the weekly Service Desk report on request trends
  • Publish support documentation to assist staff with requests for information and provide staff training if required
  • Create user accounts, reset passwords, create groups etc

Requirements

  • Working experience in call-center

What will you get with Doctor ELEKS

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

ABOUT Doctor ELEKS

Doctor ELEKS is a smart medical information system that allows healthcare organisations to deliver improved patient care at a lowered cost by automating and streamlining complex operating processes and clinical data management practices

Mission of the product is:

Accelerating quality and value of health care service delivery.

Diana Dmytriv
Recruiter Contacts
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