Communications Specialist

ELEKS is looking for Communications Specialist in our Ternopil office.

ABOUT PROJECT

Doctor ELEKS is a smart medical information system that allows healthcare organisations to deliver improved patient care at a lowered cost by automating and streamlining complex operating processes and clinical data management practices.
Mission of the product is:
Accelerating quality and value of health care service delivery.

REQUIREMENTS

  • Previous working experience of communicating with people (call center, especially related to the medical field) would be a plus, but not necessary
  • Knowledge in the healthcare reform or desire to learn would be a plus
  • Advanced level of written Ukrainian language
  • Good communication skills
  • A Bachelor degree or higher in Medicine would be a plus but not necessary

RESPONSIBILITIES

  • Act as a single point of contact for phone calls and emails from staff regarding Doctor ELEKS issues and queries
  • Receive, log in and manage calls from internal staff via telephone and email
  • Ensure that service requests and incidents are recorded appropriately
  • Ensure that all submitted service requests are processed
  • Communicate service requests that require other groups to be involved
  • Escalate service requests as required to ensure completion within SLA targets
  • Escalate unresolved incidents and requests to the 2nd line support team
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Nataliia Brynchak
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