Ternopil

Communications Specialist

ELEKS is looking for a Communications Specialist in our  Ternopil location.

Requirements 

  • Working experience in call-center
  • Advanced level of written Ukrainian language

Responsibilities 

  • Act as a single point of contact for phone calls and emails from staff regarding Doctor ELEKS issues and queries
  • Receive, log in and manage calls from internal staff via telephone and email
  • Ensure that service requests and incidents are recorded appropriately
  • Ensure that all submitted service requests are processed
  • Communicate service requests that require other groups to be involved
  • Escalate service requests as required to ensure completion within SLA targets
  • Provide 1st line support – troubleshooting of Doctor ELEKS related problems from in-house software to hardware, Laptops, PCs, and Printers
  • Troubleshoot basic network issues such as lost network connection
  • Escalate unresolved incidents and requests to the 2nd line support team
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Provide basic in-house training in Jira and Confluence
  • Provide stats for the weekly Service Desk report on request trends
  • Publish support documentation to assist staff with requests for information and provide staff training if required
  • Create user accounts, reset passwords, create groups etc

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,600+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Liudmyla Kutsyk
Recruiter Contacts
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