Manage the overall Delivery division of the Company
Define vision, mission and strategy for the Delivery division in accordance with the Company strategy
Define and implement the short-term and long-term Delivery plan and KPIs, guarantee Delivery plans and KPIs execution
Define, maintain, and constantly improve the Delivery model(s) within business model(s)
Develop and maintain an appropriate organizational structure and processes of the Delivery division that supports delivery models
Provide overall control of start, execution, and support of the projects within the Delivery division (including internal projects)
Hold responsibility for overall Customer satisfaction (CSAT) and delivery efficiency (DPM)
Resolve critical issues in Delivery that might appear
Establish and maintain communication and relationship with customers
Define and control budgets throughout the Delivery division
Communicate and represent C-level decisions to the Delivery organization
Lead, guide, direct, and evaluate the work of the Delivery division employees
Act as a part of C-level core team. Participate in overall Company strategy, planning, and budget process
Coordinate and collaborate with other Company divisions in establishing and carrying out the responsibilities and meeting the Company goals
Knowledge, Skills and abilities:
Being a T-shape professional with wide business and deep functional knowledge and experience
Systematic thinking (being able to develop and execute strategic and tactic plans, helicopter and low level view, see roles and connections and dependencies, ability to design and implement business processes)
Delegation and control – being able to build and develop scalable and sustainable organizational structure
Ability to work in a team (work as a team member and support peers, show respect to personality and different thoughts)
Result-oriented (being oriented on achieving aggressive results)
Self-motivated (passionate about results, desire to get aligned with the team)
Innovative – in new ideas, business models, approaches
Exceptional communication skills. Ability to assess complex situations and make trade-off decisions
Advanced English
Experience:
10 years of project/department/division management experience in IT industry
Experience in managing large complex projects (100 participants)
Experience working with large enterprise projects and clients
Experience working with US and Western European customers
Technical background is a must (experience working as system/solution architect, technical lead, technical PM)
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